Refund and Returns Policy

Effective Date: December 31, 2024

At Crescenthato.net, customer satisfaction is our priority. We strive to ensure you are delighted with your purchases. This Refund and Returns Policy outlines the terms under which refunds, returns, or exchanges can be requested.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and with all original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards or promotional items.
  • Used or damaged items unless they were defective upon receipt.
  • Customized or personalized products.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team at info@crescenthato.net or call us at (203) 632-8151.
  2. Provide your order details and reason for the return.
  3. Our team will guide you through the process and provide a return shipping label if applicable.

4. Refund Process

  • Refunds are processed within 5-7 business days after the returned item is received and inspected.
  • Refunds will be credited to the original payment method. Please note that shipping costs are non-refundable.
  • If the item was marked as defective or damaged upon delivery, we will cover return shipping costs.

5. Exchanges

We offer exchanges for defective or incorrect items. Please contact our customer support team to arrange an exchange.

6. Cancellations

Orders can be canceled before they are shipped. Once the item has been dispatched, you will need to follow the return process.

7. Responsibility for Return Shipping

If the return is due to customer preference or an incorrect order, the customer is responsible for return shipping costs.

8. Updates to this Policy

Crescenthato.net reserves the right to update this Refund and Returns Policy. The most recent version will always include the “Effective Date” at the top.

9. Contact Us

If you have any questions or concerns about refunds or returns, please reach out to us: